| Description |
The Installation & Service Manager is an integral member of the Operations team who is responsible for ensuring that all installation objectives are completed, providing technical leadership to installation team, coordinating and verify all components on projects to complete installations on schedule and on budget. They must follow strict safety guidelines and use strong interpersonal skills to resolve installation problems and find innovative solutions.
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| Responsibilities |
Installation & Service Management:
- Supervise installation teams including sub-contractors, ensuring they follow best practices, health and safety guidelines and meet quality standards.
- Provide technical guidance as needed to the installation teams of all security systems while onsite.
- Troubleshoot and resolve complex technical issues that may arise during installations.
- Attend to any emergency service calls as needed and act as primary backup when an installer is unable to come to work.
- Ensure adherence to work order's specifications and establish procedures and policies.
Team Leadership:
- Work closely with HR regarding recruitment, develop a training roadmap, and mentor installation team.
- Conduct monthly 1-1 meeting, mid year and annual performance evaluations and provide constructive feedback to for installation team.
- Manage and track installation team's KPI's ensuring they are being met.
- Manage all sub-contractors, their work and paperwork being returned in a timely manner including screening of any new potential subs.
- *Foster a collaborative and positive work environment that encourages professional development.
- Ensuring that company policies/standards are being followed by the installation team.
- Actively support safety initiatives to ensure a safe work environment compliant with all Health and Safety Regulations & Legislation, while maintaining an accident-free organization.
- Responsible and managing all assigned tasks to the installation team, for example daily vehicle inspection and completing any delegated work related to the warehouse.
Project Management:
- Plan, prioritize and assign projects and tasks to the installation team.
- Provide installation /project insights to Senior Project Manager during all project phases to ensure clear communication between the installation team, client, and other stakeholders.
- Work with the Senior Project Manager to ensure schedule, cost and quality goals are being met.
- Follow New Age Project Management process including project kick-off, costing, assigning resources and closeout/post-mortem.
Client Communication:
- Provide consistent communication to manage client's expectations throughout the duration of the installation life cycle of security systems including but not limited to project status, schedule changes and any potential issues.
- Address client inquiries and concerns in a timely and professional manner.
- Conduct and receive a post-installation feedback from client.
Product Inventory Management:
- Assist the Operations Analyst in managing the equipment inventory, ensuring the availability of necessary materials for installations and service calls.
- Coordinate with Purchasing to order and replenish stock as needed.
- Conduct regular inventory ensuring stock levels are adequate.
Warehouse Logistics and Management:
- Work with Health and Safety company representative in resolving any safety issues found within the warehouse area during inspection.
- Keeping the warehouse area tidy and organized at the end of each workday.
- Responsible for preparation of materials/equipment required for daily and future jobs.
- Responsible for receiving all incoming shipments and informing the Operations Analyst.
** This role is not limited to the above-listed responsibilities; other tasks may be assigned as required.
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| Qualifications |
- Minimum of 5 years working experience in the installation and service of security systems.
- Minimum of 3 years proven experience in project management (PMP Certification) considered an asset but not mandatory.
- Hands-on experience in leading an installation team and managing sub-contractors.
- Technical proficiency in alarm, surveillance, access control, intercom systems and other security solutions.
- Familiarity with ULC S561 & ULC 302 guidelines, installation & inspections.
- Ability to prioritize and manage multiple projects simultaneously.
- Familiarity with relevant regulations and industry standards.
- Capable of reading and understanding Visio and AutoCAD building diagrams, security and riser drawings.
- Excellent communications skills both in verbal and written.
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