| Job Title |
Bilingual Monitoring Center Agent (Full-Time, Permanent – Entry-Level Night Shift
|
| Company Name |
Johnson Controls
5800 Henri-Bourassa ouest,
Montreal, QC H4R 1V9
johnsoncontrols.com
|
| Job Location |
Montreal, Quebec
|
| Date Posted |
May 4, 2026
|
| Description |
We’re a team that thrives on purpose, collaboration, and making a real difference. If you're looking for a role where your work matters and your growth is supported, we’d love to meet you.
This is an entry-level position for the night shift. Ideal for candidates looking to start or grow their career in a stable, mission-driven environment.
What We Offer
:
- We believe in rewarding your work and supporting your well-being:
· Competitive hourly pay
- Evening, night & weekend premium: +$1.50/hour
- Overtime pay: 1.5x or 2x depending on schedule
- Statutory holiday pay: 1.5x or option to take a paid day off later
- 6 paid personal days per year
- Flexible shift trading options
- Comprehensive benefits:
- Medical, dental, vision insurance
- Pension plan & retirement savings
o Life & disability insurance
- Employee Assistance Program
- Global career growth opportunities
|
| Responsibilities |
As a Monitoring Center Agent, you’ll be at the heart of our operations—responding to alarm signals, monitoring video feeds, and coordinating with emergency services. You’ll handle inbound and outbound calls, follow clear procedures, and help ensure safety and peace of mind for our clients.
Your responsibilities include:
- Responding quickly and accurately to alarm signals and phone calls
- Monitoring security systems and video surveillance
- Dispatching emergency services when needed
- Documenting activity and following standard procedures
- Supporting customers and technicians with professionalism
- Working with a team that values precision and calm under pressure
|
| Qualifications |
We’re seeking bilingual (French/English) candidates who are calm, focused, and ready to work in a fast-paced environment.
Required:
- High school diploma or GED
- Bilingual in French and English
- Willingness to work days, evenings, or nights (rotating weekends)
Preferred:
- Call center or security experience
- Strong communication and typing skills (25+ WPM)
- Comfortable with computers and multitasking
- Able to stay composed in potential emergency situations
|
| Salary |
$22.95 – $31.91/hour + premiums & benefits
|
| Contact Information |
Email: [email protected]
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